Last updated: March 31, 2023
TalkBerry knows that you care about how the personal data we receive about you is used and shared, and we take your privacy seriously. This Privacy Statement describes TalkBerry's information privacy practices with respect to information collected through the software applications offered and websites operated by TalkBerry, including information we collect through such websites and related mobile applications (collectively, the "Domains"), through our social media pages (collectively, the " Social Media Pages"), and other services we offer online and offline and through emails we send to you (collectively, including domains, applications and social media pages, "Sites"). "You" or "User" means any individual who accesses or otherwise uses TalkBerry.This Privacy Statement does not apply to the practices of third parties that TalkBerry does not own or control, or to individuals that TalkBerry does not employ or manage. This Privacy Statement also does not apply to information that we receive or process on behalf of our subscribers as a software provider, such as information we receive through TalkBerry's services, including any application user use we provide (collectively, "Subscription Services"). Such information is subject to the terms of the applicable Subscription Services Agreement, not this Privacy Statement.You can contact us by email: email@example.com for a copy of this privacy statement.
I. Why do I need to provide personal data?
In general, your granting of consent and provision of any personal data is entirely voluntary; if you choose not to consent or provide personal data, this will generally not have any adverse effect on you. However, there are circumstances in which we cannot take action if we do not have access to your specific personal data, for example, if we need to use your personal data to process your order or to provide you with access to the relevant websites of TalkBerry or its affiliates. In these cases, we will not be able to fulfill your request without the relevant personal data.
II. What types of information does TalkBerry collect?
1. Personal data."Personal Data" means information that directly or indirectly identifies you or other individuals, which may include: name, title, company name, job function, expertise, postal address, telephone number, email address, browser and device information (including IP) address), and information collected through cookies and other similar technologies. Information Collected. If you submit any personal data relating to others to us or to service providers associated with this website, you have the right to do so and to permit us to use such information in accordance with this privacy statement.2. Other information."Other Information" means any information that will not and cannot be used to reveal your identity or other personal identification, such as information that has been completely and permanently anonymized and aggregated. We use this information to facilitate the operation of our website and for the other purposes described below.
III. How does TalkBerry collect information?
We and our service providers collect personal data and other information in a variety of ways, including:1. Through the website.We collect information through our website, for example, when you request a free trial or demo, register for a webinar, contact us, subscribe to our email newsletter, download product content (such as product white papers) or sign up for a trial of our software services.2. Offline.We collect information about you offline, for example when you attend one of our events, call with a sales representative or contact a TalkBerry representative.3. Through you.When you voluntarily provide information to register as a TalkBerry user so that we can provide you with basic services such as instant messaging, group creation and other communication features, you will need to provide your cell phone number and SMS verification code to register and create a TalkBerry account, otherwise you will not be able to use the service. After registering as a TalkBerry user, you may be required to provide further basic information such as your name, avatar, nickname, gender, birthday, work area, and business email address. TalkBerry may also require your authorization to use your phone camera, face recognition, sync albums, sync contacts, use SIM or IMEI, use third-party login methods, obtain fingerprint unlock, etc. TalkBerry may collect information such as your location or your preferred method of communication. This information does not identify you or any other user of this site unless used in conjunction with personal data.4. Information from other sources.To enhance our ability to provide you with relevant marketing, offers and services, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms and other third parties.5. By browser or device.Most browsers or through your device automatically collect certain information, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the site you are using (e.g., application) name and version of the site you are using (e.g., application). Your "IP address" is a number that is automatically assigned to the computer used by your Internet Service Provider (ISP). Whenever the site is accessed, the IP address is automatically identified and recorded in our server log files, along with the time of access and the page you visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. TalkBerry uses IP addresses to calculate site usage levels, to help diagnose problems with its servers, to manage sites and to monitor areas navigated to TalkBerry sites.6. By using the application.When you download and use applications, we and our service providers track and collect application usage data, such as the date and time the application on your device accessed our servers and the information and files that have been downloaded based on your device number.7. Through cookies and other similar technologies."Cookies" include commonly used information in the form of small files that are placed on a person's device to make it easier for that person to communicate and interact with a website. When you visit our website, we may send one or more cookies to your device. they allow us to store information about your device, which helps us to provide a good experience when you visit our website and to provide you with better service and functionality. talkBerry recognizes automatic browser signals about tracking mechanisms, which may include The "do not track" command.8. By aggregating information: Aggregated personal data does not identify you or any other user of the site (for example, we may aggregate personal data to calculate the percentage of users with a particular telephone area code).9. Use of third-party products and services: When you realize payment-related functions such as receiving and payment, transferring funds and red packets through the personal and corporate office payment functions of TalkBerry client, you agree that we obtain the personal basic information (UserID, avatar, nickname and other information) and identity information (name) provided by you in order to open or bind a payment account; you agree that during the opening of the above payment functions You agree to authorize TalkBerry to obtain the payment account information (including nickname, avatar, and account name) bound to your TalkBerry account, otherwise you will not be able to use payment-related functions such as receiving and paying, transferring funds, and red envelopes. You are required to read and comply with the agreements and rules of the payment companies when using their payment-related services.
IV. How does TalkBerry use personal data?
We use personal data to:
1. Respond to your inquiries and fulfill your requests, such as sending you requested materials and newsletters, as well as information and materials about our products and services.
2. to send you administrative information, such as information about the site and changes to our terms, conditions and policies.
3. to send you marketing information, including emails and text messages that we think may be of interest to you, in accordance with applicable law and in accordance with your preferences.
4. Personalize your experience on the site by showcasing products and offers tailored to your needs.
5. for our business purposes, such as data analysis, auditing, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our sites and services, identifying usage trends, determining the effectiveness of promotions and operating and expanding our business activities.
6. We will:
(a) In accordance with applicable law, including the laws of a country other than your country of residence.
(b) Compliance with legal procedures.
(c) Respond to requests from public and governmental authorities, including those outside the country of residence.
(d) Enforcement of our terms and conditions.
(e) To protect our business or the business of any of our affiliates.
(f) We will protect our rights, privacy, security or property, or the rights of our affiliates, you or others.
(g) allow us to pursue available remedies or limit the damages we may sustain.
The legal basis for our collection and use of the above-mentioned personal data will depend on the personal data in question and the specific circumstances of our collection. We will collect and use your personal data where the processing is in our legitimate business interests, for example to directly promote TalkBerry's applications to potential customers. The legal basis for processing personal data in some cases will also be based on your consent or our need for personal data to enter into a contract with you or to enter into a contract with you. In some cases, we may also be legally obligated to collect personal data from you.If we ask you to provide personal data in order to comply with a legal requirement or to enter into a contract with you, we will specify at the relevant time whether you must provide your personal data (and the possible consequences if you do not provide your personal data).
V. How does TalkBerry share the personal data it receives?
TalkBerry will disclose processed personal data (where a specific individual cannot be identified and the data cannot be recovered) in the following cases
1. Subsidiaries and affiliated companies:We disclose personal data to our subsidiaries and affiliates for the purposes described in this privacy statement. TalkBerry is the party responsible for managing the personal data used jointly.
2.Third party business partners:TalkBerry works with a variety of businesses and works closely with them to promote or sell products or services. In some cases, these businesses operate from within the website. For these purposes, we may disclose personal data to our partners. Some of our third-party business partners sponsor events and other products in conjunction with TalkBerry. When you register for an event or product, we may share personal data with these co-sponsors to allow our partners to send you marketing information that may be of interest to you as permitted by applicable law.
3. Agents and service providers:We contract with other companies and people to perform tasks on our behalf and share your personal data with some of them to provide you with products or services or to otherwise communicate with you, such as providing promotions on our behalf. Examples include removing duplicate information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, providing technical support for our services, providing customer service and performing analytics related to our products or services. We also provide your personal data to our agents and service providers to verify or aggregate the aggregate usage data we provide to our partners. When we share this information in this manner, we require the agent or service provider to maintain the privacy, confidentiality and security of the personal data.
4. TalkBerry blog and social media pages:You may also disclose personal data through the Website, message boards, chat, profile pages and blogs and other services where you may post information and materials. This information may be displayed in a public manner, such as through search engines or other publicly available platforms, and may be "crawled" or searched by third parties. Please do not release any information to the public that you do not wish to disclose.
5. Analysis and automated decision-making:TalkBerry combines data obtained through the methods described in Section 2 to help us identify products and services that may be of interest to you and when you may make a purchase based on repeated interactions with TalkBerry websites, emails and content. TalkBerry marketing and sales personnel are involved in this process and no automated decisions are made that would result in legal effect or similarly significantly affect individuals.
6. Protect TalkBerry and others:We believe that personal data is necessary and applicable to law enforcement, tax, fraud prevention, credit risk agencies, and other companies and organizations for the reasons stated in the last bullet point in section 3 above.
VI. How does TalkBerry use and disclose other information?
We may use and disclose other non-personal information unless we are required to provide it otherwise under applicable law. If we are required to treat other information as personal data under applicable law, then we will use or disclose it in the same manner as we use and disclose personal data.In some cases, we may combine other information with personal data (for example, combining your name with the name of your organization). If the combination allows you to be identified, we will treat the combined information as personal data for as long as it is combined.
VII. How does TalkBerry protect personal data about me?
We have implemented appropriate organizational, technical and administrative measures to protect personal data within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to protect your personal data from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware that no security procedures or protocols can guarantee 100% protection from intrusion or hacking and therefore always assume some risk by sharing personal data online. If you have reason to believe that your interactions with us are no longer secure (for example, if you believe that the security of your account has been compromised), please notify us immediately by following the "Questions, Concerns and Complaints" section below.
VIII. How can I access, correct, amend or delete information about me?
If you wish to access, correct, amend, delete or restrict the use or disclosure of any personal data collected and stored by TalkBerry, or transfer it to another organization, you can contact us by email: firstname.lastname@example.org so that we may consider and respond to your request in accordance with applicable law.For your protection, we only implement requests for personal data related to the specific email address to which you send us a request, and we need to verify your identity before we can implement your request. We will respond to your request within 30 days.Please note that we are required to retain certain information for recordkeeping purposes and/or to complete any transactions that you initiate prior to requesting access, changes or deletions.
IX. How long will TalkBerry keep my personal data?
We will retain your personal data for a period of time consistent with the purposes for which it was originally collected, including the pursuit of our legitimate business interests, compliance with our legal obligations, dispute resolution and enforcement of applicable agreements.
X. Your rights
You can always choose not to disclose information. However, if you choose to do so, we may restrict you from responding to your inquiries or providing services to you; the rights you have are as follows:The right to request deletion.You may at any time request information from us about the processing of personal data relating to you and the correction or deletion of any such personal data. Please note, however, that TalkBerry may delete your personal data, provided that we do not have a legal obligation or legitimate interest to retain such data. Please also note that if you request us to delete your personal data, you will no longer be able to use any services that require TalkBerry to use your personal data.The right to data processing.You can ask TalkBerry to prevent any further processing of your personal data if any of the following occurs:
(i) You indicate that the personal data TalkBerry has about you is incorrect;
(ii) there is no legal basis for TalkBerry to process your personal data and you request TalkBerry to prevent further processing of your personal data;
(iii) TalkBerry no longer needs your personal data, but you claim that you require TalkBerry to retain such data in order to file or exercise legal rights or to defend against third-party lawsuits;
(iv) you object to the processing of your personal data by TalkBerry, provided that you review whether TalkBerry has a legitimate interest or legal obligation to process your personal data.
The right to file a complaint.If you believe that TalkBerry has not processed your personal data in accordance with the requirements set forth in this statement or relevant laws and regulations, you may file a complaint with the relevant state administrative authorities at any time.Oppose the right.You may opt out of TalkBerry's use of your personal data for the purposes of this policy by clicking [Disagree]. If you opt out, TalkBerry will cease to use your personal data for the purposes described above (i.e. in accordance with the legitimate interests described above) and will delete it from the system, unless TalkBerry is permitted to use such personal data for other purposes as described in this privacy statement or we have a clear legitimate interest to continue processing your personal data.Withdrawal of consent granted pursuant to this statement.You may withdraw the consent granted pursuant to this statement at any time by requesting termination in writing. In the event of withdrawal, TalkBerry will not process the personal data associated with the consent unless required by law. If TalkBerry needs to retain your personal data for legal reasons, your personal data will not be further processed and will not be retained beyond the period required by law. However, any withdrawal will have no effect on TalkBerry's previous processing of personal data until you withdraw your consent. In addition, if your prior consent is required for the use of TalkBerry products/services, TalkBerry will not be able to provide you with the relevant products/services after you have withdrawn your consent.You may unsubscribe via the unsubscribe or unsubscribe link in the email to email@example.com. We will comply with your request as soon as reasonably practicable. Please note that if you choose not to receive marketing-related emails from us, we may still send you important administrative messages.
XI. Can children use TalkBerry's website?This site is not intended for registration by minors under the age of 18. TalkBerry does not knowingly or specifically collect information from minors under the age of 18 and believes that children of any age should obtain the consent of their parents or legal guardians before providing any personal information. If you believe that we have mistakenly or inadvertently collected such information, you can contact us by email: firstname.lastname@example.org so that we may remove it from our servers.
XII. Third party websitesThe Site allows you to link to other sites on the Internet through direct links or through applications such as "share" or "like" buttons, and other sites may also contain links to the Site. The information practices or content of such other sites are governed by the privacy statements of those sites and are not governed by this Privacy Statement. We encourage you to review the privacy policies found on such other sites, services and applications to understand how your information is collected and used.Similarly, please note that we are not responsible for the collection, use and disclosure policies and practices (including data security practices) of other organizations, such as application providers, social media platform providers, operating system providers, wireless service providers or device manufacturers, including any personal data that you disclose to other organizations through applications or social media pages.
XIII. Sensitive informationWe ask that you do not send or disclose to us any sensitive personal data (e.g., social security numbers, information related to race or ethnicity, sexual orientation, political opinions, religious or other beliefs, health, biometric or genetic characteristics, criminal background or association membership).
XIV. Changes to this privacy statementTalkBerry may revise this Privacy Statement from time to time. The "Update Date" at the bottom of this page indicates when this Privacy Statement was last revised. Any changes to this Privacy Statement will be effective when we post the revised Privacy Statement on the Site.
XV. International data transferYour personal data may be stored and processed in any country where we have facilities or where we work with service providers, and by using this website or disclosing information to us, you consent to the transfer of information to countries outside of your country/region that may have different data protection rules than those of your country/region or the country in which you originally provided the information. If required, we will develop a solution to ensure that personal data transferred outside the European Economic Area is adequately protected, i.e. the European Commission Standard Contractual Clauses.
XVI. Questions, doubts or complaintsYour privacy is important to us. If you have any questions, concerns or complaints about the way we collect and process your information as a data controller, you can contact us by email: email@example.com.Since email communications are not always secure, please do not include credit card information or other sensitive information in our emails.TalkBerry will take any privacy complaint seriously and any complaint will be evaluated by appropriate personnel so that any issues can be resolved in a timely and effective manner. We ask that you cooperate with us in this process and provide us with any relevant information that we may require.You may have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.